Frequently Asked Questions

RemoteSpark is a connected worker platform that helps frontline workers access the expertise, technical information, and operational knowledge they need to perform critical work with confidence. By connecting workers with remote experts, delivering information at the point of work, and enabling real-time collaboration, RemoteSpark helps organizations improve execution, reduce operational delays, and preserve critical expertise across the workforce.

RemoteSpark is used by organizations across manufacturing, energy, aerospace, defence, and other industrial sectors where frontline teams perform complex work in the field or on the production floor. It supports technicians, operators, engineers, inspectors, and remote subject matter experts by making expertise and technical information available at the point of work.

RemoteSpark helps organizations overcome the everyday challenges that slow frontline work. Whether expertise is off-site, technical information is difficult to access, or experienced personnel aren't immediately available, RemoteSpark connects workers with the guidance they need to keep work moving. This helps improve maintenance execution, reduce operational delays, preserve critical knowledge, and limit unnecessary travel while supporting better decision-making in the field.

Yes. RemoteSpark is designed for hands-free workflows on supported head-mounted devices. This allows workers to keep their attention on the task while receiving guidance, viewing content, and interacting with the platform. 

RemoteSpark is designed to support frontline workers and remote experts across a range of devices. Frontline workers can connect using supported mixed reality devices, smart glasses, or mobile devices such as smartphones and tablets, depending on the workflow and environment. Remote experts can join sessions through a web browser or supported desktop application, allowing them to provide guidance without needing to be physically present.

Supported devices include Microsoft HoloLens 2, Magic Leap 2, DigiLens ARGO, RealWear ARC 3, and HMS Stingray.

Yes. RemoteSpark supports voice commands on compatible head-mounted devices, allowing frontline workers to navigate menus, access information, and interact with content without interrupting the task. This hands-free experience helps workers stay focused on the work while receiving expert guidance and accessing the information they need.

Yes. RemoteSpark allows multiple remote experts to support a frontline worker during the same task. Experts can join directly through a RemoteSpark session, or organizations using Microsoft Teams integration can invite additional participants into a Teams meeting, making it easy to collaborate across engineering, operations, OEMs, and other support teams.

RemoteSpark is designed for challenging operational environments where connectivity may be limited or unreliable. The platform enables secure, reliable collaboration in digitally constrained locations and can operate in conditions as low as 128 kbps, helping frontline workers stay connected with remote experts when support is needed most.

RemoteSpark allows teams to share and access a variety of technical content during support sessions, including PDFs, images, videos, documents, and interactive 3D models. Remote experts can also provide relevant information directly to frontline workers while work is underway, helping ensure teams have the right guidance and technical information at the point of need.

Yes. RemoteSpark supports multiple ways to capture knowledge and document work as it happens. Experts can record full support sessions directly from their device, while frontline workers can capture shorter video Clips (up to five minutes) from supported devices. These recordings can be stored in a RemoteSpark library or uploaded to Microsoft OneDrive, helping organizations preserve troubleshooting knowledge, document completed work, and support repeatable procedures.

RemoteSpark will support any CAD file that has been converted to glTF, an open-source file type. CAD files can’t be directly dragged and dropped into the application but glTF conversion is quick and easy. Please refer to your CAD software’s file export settings. Most software can export CAD files as FBX or OBJ. From there, the files can be converted to glTF for use in RemoteSpark.

RemoteSpark can integrate with Microsoft tools such as Teams meetings and OneDrive in supported configurations. These integrations can help users access scheduled support sessions and reference documents without switching workflows. 

RemoteSpark is built specifically for frontline work. In addition to secure audio and video collaboration, it provides hands-free access to technical information at the point of work, mixed reality support, knowledge capture, and designed for industrial environments where standard non secure video conferencing solutions often fall short.

RemoteSpark is built for secure industrial and enterprise collaboration, including encrypted communication and secure handling of shared content. Organizations should confirm their specific security, hosting, and compliance requirements during deployment planning. 

RemoteSpark’s cloud solution is hosted on Microsoft Azure, with data centres located in North America and Europe. Connections are automatically routed to the appropriate data centre to support performance and reliability, while organizations can select a preferred data centre based on their deployment requirements.

Yes. RemoteSpark can be deployed and managed through enterprise MDM tooling, including Microsoft Intune and Entra ID (formerly Azure AD). The knowledge base includes guidance on enrollment profiles, enrollment tokens, and Entra ID enterprise app management for supported devices such as ARGO and HoloLens 2. Alternatively, RemoteSpark HUB, Kognitiv Spark’s own MDM is available for Android devices.  

Yes. RemoteSpark can operate using a variety of internet connections, including mobile hotspots and satellite internet, making it suitable for remote and distributed operational environments. The platform is designed to function in bandwidth-constrained conditions and can operate with connections as low as 128 kbps, helping teams maintain access to remote expertise when traditional connectivity options are limited.

Before deploying RemoteSpark, teams should confirm user access, supported devices, network and firewall requirements, and the content needed for common support scenarios. Organizations should also identify key workflows, users, and use cases to ensure RemoteSpark is configured around the work being performed and the challenges teams need to solve.

Users should refer to official RemoteSpark user guides, quick start materials, the knowledge base found at help.kognitivspark.com and at anytime users may reach out to support email at customercare@kognitivspark.com 

For deployment-specific questions, teams should contact their RemoteSpark administrator, internal IT or network support team, or Kognitiv Spark representative. These contacts can help confirm device compatibility, licensing, network configuration, and support processes.